Shipping + Returns
Shipping + Delivery
Depending on items in your order, pieces may arrive in one or more shipments. Lighting, rugs and furniture often ship straight from our vendors. Smaller items will ship from our fulfillment center. All lead times are subject to change. If you have any questions or concerns, please email us at email@example.com.
Large-scale furnishings, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a local delivery agent. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent's operating hours. You must be present to provide a signature at the time of delivery for these shipments. If your item arrives damaged, please note it at the time of delivery on the agent's Proof of Delivery form. Please then contact us at firstname.lastname@example.org.Please include your order number and, where possible, photos of the damage and packaging.
We do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S.
Our team has curated a collection we are proud to bring into your homes. We stand by the quality of pieces, but understand the need for an occasional return.
We accept returns on select items within 10 days of delivery.
To initiate a return, please contact email@example.com with your order number and the details of your return.
Items must be in their unopened original packaging in new, resellable condition.
Customers are responsible for all return shipping fees + vendor-specific re-stocking fees.
Please pack and return items in original condition and send to:
c/o Returns Department
3200 Heritage Walk
Refunds are made to the original method of payment less the original shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.
A $15 re-stocking fee will be applied, per return, for rugs, lighting and mirrors.
All artwork, vintage pieces, upholstery and furniture are final sale.